Date: Upon request

Location: The Celtic Manor Resort

Suitable for year 12 and 13 and equivalent students

This event will give your students a taster of Hotel and Hospitality Management at University. The free event includes and overview of our Hotel and Hospitality course, and a series of interacitve workshops exploring the various areas within the industry, such as mocktail making, front of house and customer service skills. The event will also support your students' Travel and Tourism, Catering and Hospitality studies. 

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Date: on request

Suitable for year 12 and 13 and equivalent students

This session deals with the sensitivities of handling customer complaints effectively. Students will learn about a number of strategies with the help of real examples and case studies.

References: BTEC L3 Travel and Tourism, Unit 3: Managing the Customer Experience, Learning Aim C

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Date: on request

Suitable for year 12 and 13 and equivalent students

Why should the travel industry concern itself with social issues? This session will explore how businesses could be responsible, and yet profitable.

References: BTEC L3 Travel and Tourism, Unit 5: Rearching current issues in travel and tourism, Learning Aim A

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