Episode 2: Customer Engagement
Customer Engagement
In this episode, we will be discussing how customers are motivated and digitally empowered to seek out ‘meaningful’ experiences with organisations. As well as exploring how organisations can use customer insights to drive change from within.
If you want to find out more about the Change Management Podcast or Design Thinking short courses, you can enquire here.
Thanks for listening and thank you to our guest Paul Laughlin from Laughlin Consultancy.
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Blog
Are you working effectively with your proposition development colleagues? Do you both agree on the need for customer insight guided design? Paul Laughlin shares his thoughts
Guest
Paul is an international speaker, writer, trainer & leadership mentor with a passion for the #PeopleSideOfData He focuses on developing leaders and their teams across private & public sector organisations.
