Customised Programmes


Our strength is the range of expertise we can share with you, from Project and Programme Management, Leadership and Management, Coaching and Mentoring, to Procurement and Supply, Finance and more. For organisations with specific challenges, we create custom programmes at all levels to meet your organisations needs. Developing skills that can be applied in the workplace to make a real world difference. We can also provide consultancy services to help you embed new practices and learning to improve cultures.  

Start the Conversation

Email: [email protected]
Tel: 01443 482482

Twitter: @USWCommercial

We know that one size does not fit all. Programmes are a tailor-made end to end solution to align with the culture, context and ambition of your organisation.   

Collaborating with you, we can provide initial engagement of staff, assessment and development centres, learning intervention, sustainability of learning to become a learning organisation and evaluation. All of this embeds the behaviours you require and starts your organisation on the journey to culture change. 

We believe in challenging people’s thinking and behaviours in order for them to improve their performance in work.

We co-create learning solutions with you to provide: 

  • Clear linkage with organisation values 
  • A complete end-to-end programme 
  • An optimum learning environment 
  • Responsible challenge 
  • Lively, engaging and experiential interventions 

Participants on our programmes come from a range of public, private and third sector organisations across Wales and the United Kingdom. Some of our customers include:

  • Powys Teaching Health Board
  • Powys County Council
  • Welsh Contact Centre Forum
  • South Wales Fire and Rescue Service
  • Mid and West Fire and Rescue Service
  • Intellectual Property Service
  • Audit Wales
  • Health and Care Research Wales
  • Cwm Taf Morgannwg UHB
  • Gwent Police
  • Caerphilly County Borough Council
  • Kaleidoscope
  • Aneurin Bevan UHB
  • Hafod Housing
  • Pobl
  • Perthyn
  • HEIW
  • Academy Wales
  • Tata Steel
  • Coleg y Cymoedd
  • Swansea Bay UHB
  • Nexperia
  • Cardiff and the Vale UHB

Just to name a few...

If you would like to know more about the work we are doing with our customers, please get in touch.

Customer Feedback:

USW has support leadership development within Powys County Council and Powys Teaching Health Board since 2012. Their professional and flexible approach meant that we were able to develop programmes across the system that were bespoke to the needs within the organisation, which included opportunities at a variety of levels and also the professional advice to include additional elements such as action learning and coaching. The approach did not just provide us with a off-the-shelf series of courses, but a true development intervention that enabled us to solve organisational issues. The evaluation of this approach demonstrated the wider impact of developing the leadership culture and also enabling individuals to have the skills, knowledge, attitude and capability to progress and take on more challenging roles.

USW continue to play a significant part in leadership development across Powys as partners with the Regional Partnership Board with the Intensive Learning Academy in Leading Digital Transformation, which has taken the offer of courses to the next level of delivery, by introducing digital technologies. A vital aspect of solving healthcare issues into the future.

Over the last 10 years, USW as a delivery partner, rather than simply a commercial provider has delivered a highly professional, flexible service that has made a significant impact on our staff.

Delivery Partners

USW Commercial Services has worked with our key delivery partners for the past 10 years. It has allowed us to grow our portfolio of programmes to offer an inclusive training solution relative to industry demands, which is well recognised and well received, enabling our learners to develop and grow. 

  • The Professional Development Centre (PDC) have successfully delivered programmes of leadership learning that have had significant impact on behaviours, cultures and organisational performance.  
  • Working with our delivery partners Christie Wells Associates, our programmes are co-designed with our customers to challenge people's thinking in order for them to improve their performance in work by changing hearts and minds. Often based around your vision and values, programmes develop skills in a variety of disciplines such as performance management, manager as coach, having courageous conversations and motivating and team development, to name but a few. 
  • Working with our delivery partners Annovista, we have a vast amount of experience of designing bespoke programmes in line with your methodology and best practice. We offer consultancy to develop frameworks and toolkits to suit your needs including operating a programme or project management office. 

Professional Body Partners

We are more than just an accredited training provider or a university. We work with a number of professional bodies across the UK and internationally, to ensure that their qualifications meet the needs of businesses. 

  • ILM Approved Centre
  • Institute of L&M – Strategic Alliance 
  • CIPS – Centre of Excellence 
  • Assoc. Coaching – Organisational Member 
  • APMG – First Approved Training Organisation.  
  • APM – Organisational Member 
  • People Cert/Axelos 
  • Pearsons 
  • EAL 
  • Tiger Scheme 

Awarding bodies