Rhiannon’s internship at staffing solutions agency, New Directions

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Rhiannon Newell is a second year BA (Hons) Human Resource Management student. She undertook her 10 week internship at New Directions, a staffing solutions agency based in Cardiff.  

"At New Directions, I’ve gained a fascinating insight into the world of human resources (HR). I’ve been exposed to the challenges it faces and the work that’s being done to overcome issues. The internship has motivated me to do the best I can when applying my knowledge to the workplace. It’s taught me to put more thought and detail into the tasks I undertake and it’s also developed my confidence in the workplace. Within my role I learnt how important it is to be professional and to demonstrate as much understanding of a subject as possible.

During my internship, I spent most of the time working on two main projects. I looked into the company’s rewards and recognition scheme and its employee engagement activity (which fed into the company’s annual report). The rewards and recognition project for example, required me to encourage staff to complete a questionnaire about the company’s rewards and recognition scheme. Following this I held focus groups which allowed me to capture more detailed responses. The results of this research was used to form a proposal for the senior management team. It acknowledged what employees would like to see implemented by the company. 

Alongside the projects I worked on, I assisted with interviews, attended probationary reviews and visited other branches of the company in Swansea and Abertillery. I also spent time finding out about the different roles within the HR team and gained an insight into the relationships other departments have with HR. 

What I enjoyed most about my placement was being part a fantastic team. They were very positive, supportive, accommodating and more importantly, made me feel like I was a valued member of staff. HR at New Directions are driving forward a great vision for the company. The projects I’ve worked on will help contribute to this.

Towards the end of my placement I was invited by the team to attend the Wales HR Awards at The Exchange Hotel Cardiff. The company was shortlisted for the category, Employer of the Year. This provided me with the perfect opportunity to network with other professionals in the field."