People to know

Rachel Duke Advice Zone, Newport

Advice Zone

Rachel is one of the super helpful staff you'll meet at the Advice Zone. The Advice Zones, available on every campus, are the first point of contact for all your student enquiries. You can ask them how to change your course, contact your tutor, take time out or apply for extenuating circumstances. They also issue student ID cards. Find your Advice Zone.

Campus life co-ordinators

Campus Life Coordinators

Students in halls are supported by our Campus Life Coordinators (CLCs). The CLCs are full-time students who help support USW students based in halls of residence at our Treforest Campus, in Liberty Bridge in Cardiff and CLV in Newport. 

The CLCs role is to support USW students in halls by being a point of contact for welfare or pastoral issues proactively working with University staff to enhance the student experience by putting on events and activities for our students. 

The CLCs are a first point of contact for any issues or questions you may have whilst living in halls. Get to know your CLC, they are always looking for help with activities and events if you want to get involved and meet new people. The experience is also really good for your CV!

Lowri Owen Librarian

Faculty Librarians

Lowri is one of our four Faculty Librarians.  Your faculty librarian will be a huge support to you during your time at university. When you have a specific assignment, dissertation proposal or research topic, they will help you to search for books, e-books and good quality journal articles and information using the library catalogue, databases and other online resources. Find your faculty librarian.

Sara Page - Disability and Dyslexia

Disability Service

Sarah is one of our Disability Advisers who are here to support students with a physical, sensory, mental health or unseen disability. They provide a confidential and professional service where you can discuss your individual requirements, either before you arrive at Uni and while you’re here. Contact the Disability Service.

Vaughan Chaplaincy


This is Vaughan, who heads up the Chaplaincy Services at USW. The Chaplaincy offers confidential and non-judgmental support to students irrespective of faith, culture, gender or sexual orientation. The Meeting House is the Chaplaincy’s home on the Treforest campus and the centre for much of its activities. An alcohol free space, it is a place to relax, to sit quietly or to arrange parties, events and meetings with friends. Find out more about the Chaplaincy.

Kris Accommodation

Accommodation Team

Kris, along with the rest of our Accommodation Team, is here to help you with room transfer requests, payment queries and anything to do with your halls contract. He can also help when you’re about to leave university accommodation and go into private sector housing. We have a team of Duty Managers who are on hand 24/7 to help you with all types of accommodation matters, from issuing mail and handing out key cards to responding to first aid emergencies or maintenance issues. Contact the Accommodation Team.

Donna Study Skills

Study Skills Team

Donna is one of our amazing study skills tutors. The Study Skills team offers help with referencing, plagiarism, literature reviews, critical analysis, academic writing style and more. It’s especially good for people returning to education or if you need support with a particular area, such as Maths. Find out more about Study Skills.

Immigration & International Student Advice

Immigration & International Student Advice

The Immigration & International Student Advice (IISA) team’s main area of expertise is in immigration law and rules and they offer specialised advice and information for international students and their dependants. The team also arrange the  International Welcome Programmes, organise various social events and opportunities throughout the year and run the Global Assistants project. Find out more about IISA.

Student Money Team

Student Money Team

Lena, Sharon and Sally are part of our fab Student Money Team who can give you practical advice on financial entitlement, sourcing additional income and managing your money whilst at university.  Get in touch with Student Money.