People to know

Lowri Owen Librarian

Faculty Librarians

Lowri is one of our four Faculty Librarians.  Your faculty librarian will be a huge support to you during your time at university. When you have a specific assignment, dissertation proposal or research topic, they will help you to search for books, e-books and good quality journal articles and information using the library catalogue, databases and other online resources. Find your faculty librarian.

Sara Page - Disability and Dyslexia

Disability and Dyslexia Service

Sarah is one of our Disability Advisers who are here to support students with a physical, sensory, mental health or unseen disability. They provide a confidential and professional service where you can discuss your individual requirements, either before you arrive at Uni and while you’re here. If you’ve been diagnosed with a Specific Learning Difficulty (SpLD) such as dyslexia or have evidence of a medical condition, you could also get one-to-one study skills tutorial support. Contact the Disability and Dyslexia Team.

Vaughan Chaplaincy


This is Vaughan, who heads up the Chaplaincy Services at USW. The Chaplaincy offers confidential and non-judgmental support to students irrespective of faith, culture, gender or sexual orientation. The Meeting House is the Chaplaincy’s home on the Treforest campus and the centre for much of its activities. An alcohol free space, it is a place to relax, to sit quietly or to arrange parties, events and meetings with friends. Find out more about the Chaplaincy.

Kris Accommodation

Accommodation Team

Kris, along with the rest of our Accommodation Team, is here to help you with room transfer requests, payment queries and anything to do with your halls contract. He can also help when you’re about to leave university accommodation and go into private sector housing. We have a team of Duty Managers who are on hand 24/7 to help you with all types of accommodation matters, from issuing mail and handing out key cards to responding to first aid emergencies or maintenance issues. Contact the Accommodation Team.

Tim Goss International Student Support

Immigration & International Student Advice

Tim is part of our Immigration & International Student Advice (IISA) team. Their main area of expertise is in immigration law and rules and they offer specialised advice and information for international students and their dependants. The team also arrange the International Welcome Programmes, organise various social events and opportunities throughout the year and run the Global Assistants project. Find out more about IISA.

Donna Study Skills

Study Skills Team

Donna is one of our amazing study skills tutors. The Study Skills team offers help with referencing, plagiarism, literature reviews, critical analysis, academic writing style and more. It’s especially good for people returning to education or if you need support with a particular area, such as Maths. Find out more about Study Skills.

Ashraf Ali Resident Tutor

Resident Tutor

Resident tutors, like Ashraf here, are postgraduate students or members of staff who live in Halls of Residence. They are equipped to deal with everything from homesickness to day to day issues of living in halls of residence. They will offer a sympathetic ear and/or provide you with advice and information. You can see them as a first point of contact for any issues you may have, and they are available 24 hours a day so you are always able to contact them if needed. Find your resident tutor.

Rachel Duke Advice Zone, Newport

Advice Zone

Rachel is one of the super helpful staff you'll meet at the Advice Zone. The Advice Zones, available on every campus, are the first point of contact for all your student enquiries. You can ask them how to change your course, contact your tutor, take time out or apply for extenuating circumstances. They also issue student ID cards. Find your Advice Zone.

Charlotte Billinghurst, Students' Union

Students' Union

Charlotte, one of the Students' Union executive officers, represents Cardiff and Newport students and offers support on education and welfare related matters. She is based in the Students' Union Office at the entrance to the Zen Bar in Cardiff and in the Newport City SU office in the ground floor lobby. Drop in and say hello or send a quick message to arrange a meeting! Find your SU Officer.

Student Money Team

Student Money Team

Lena, Jenniffer and Sharon are part of our fab Student Money Team who can give you practical advice on financial entitlement, sourcing additional income and managing your money whilst at university.  Get in touch with Student Money.