We understand that this may be a difficult time for some, particularly if you have family or friends in any of the worst affected regions.
If you need to speak with anyone, please contact the Advice Zone or contact the Immigration and International Student team at USW.
The University Chaplains are also available to offer support to all students and staff. To speak to the chaplaincy during office hours, please ring 01443 654060. To contact them outside of this time, please ring 03455 760101. Your contact details will be taken, and a chaplain will phone you back. You can also speak to a Chaplain via Skype – to request an individual Skype call or join the Chaplaincy Skype group email, please contact email@example.com.
For more information and advice:
Your health and wellbeing is our and your main priority. Please don’t worry if you need to self-isolate. We are adapting how we run our courses with a blended and phased return to on-campus learning. If you are unable to return to campus for any on-site activities whilst you are self-isolating, then provision will be made for you to begin your studies virtually.
If you are unwell, please inform your course leader, and email firstname.lastname@example.org.
The resit deadline for coursework will be 21 August 2020 and the resit period will run from 13 August to 21 August 2020.
The wellbeing and health and safety of our students and staff is paramount to us. We are committed to delivering our courses, research opportunities and other services as safely as possible. The ongoing impact of the Covid-19 pandemic means that we are having to make changes to the way in which we deliver our courses and services for the academic year 2020/2021.
Your student experience is important to us and we have been working and continue to work to ensure your overall experience. We intend to deliver our courses in a blended format; with a proportion of the teaching and learning being delivered digitally, and where it is safe to do so, some teaching and learning being delivered in person and using social distancing and/or mitigating measures as deemed appropriate in line with government guidance.
The nature and balance of learning and teaching methods and activities are sufficiently flexible to adapt and enable you to succeed in your studies. Due to the pandemic, the methods and activities adopted for the coming year may differ from those previously published and may be subject to further change through the course of your study if such change is necessary due to public health concerns, health and safety guidance or in response to Government Guidelines. Please note that if you are hoping to join us to study from a country outside of the UK, your options/studies may also be impacted by Government guidelines or decisions of that country.
Any changes to your course have been considered and approved through the University Quality Assurance processes, which include student and external scrutiny. If any further changes are necessary we will inform you at the earliest possible opportunity.
If you are unable to attend campus for the start of the new term in September, for example because of your health circumstances, then provision will be made for you to start your studies for the new term with us virtually. For courses where there are mandatory elements of practice or practical sessions, we will work with you to do all we can to make alternative arrangements where possible, and we would encourage you to your course teams about this.
Yes the new academic year will start in September as planned. You will receive further information about enrolling over the summer months. We are looking forward to welcoming our new and returning students back to our campuses in small groups and in a safe environment.
We will be delivering a full and interactive blended teaching and learning experience and we will be supporting you with your studies. The blended learning approach that we will be providing, which includes a blend of virtual and on-campus delivery, will ensure you continue to receive good experiences and a high-quality education. As a result, we will not be reducing our fees.
With a phased return to on-campus delivery for September, is it unlikely that the normal pattern of field trips will be possible during the academic year. No international field trips will take place until at least January 2021. However some UK field work may be possible if the safety of students and staff can be maintained, and if it complies with current Government guidance. Each field trip will be considered individually by the course teams to evaluate whether they will be possible later during the academic year, taking into consideration the wider situation with the Covid-19 pandemic at that time, as well Government guidelines, travel restrictions and social distancing protocols.
If you are unable to return to the UK for the start of the new term in September, either because of government restrictions on travel, or because of your health circumstances then provision will be made for you to start your studies for the new term with us virtually. For courses where there are mandatory elements of practice or practical sessions, we will work with you to do all we can to make alternative arrangements and we would encourage you to engage with us about this.
If there are quarantine controls in
place for people coming into the UK when you are planning to return, then we
will get in contact with you to provide you with further information about how
the University will be able to assist and support you.
If you are a current student who is unable to return to the UK in September due to Government restriction on travel and/or personal reasons, you will need to contact the IISA team, for advice on your individual situation.
If you are a new student at USW, please be assured we are continuing to prepare to welcome our new students in September 2020. If you decide to study on campus, we will issue CAS for your Tier 4 visa as soon as Visa Application Centres open and travel restrictions are lifted.
If you choose to study at a distance for your course, our admissions and faculty teams will provide information on study and enrolment to you directly.
If you are currently in the UK on Tier 4, or another type of visa, and wish to start a course at the University please contact our IISA team, either by email, on the Ask an Adviser service, or call +44 (0)1443 482083, for advice and support on your individual situation and circumstances.
Please be assured you will not be required to scan your finger to confirm your attendance and engagement.
Your engagement will be monitored through your online engagement with your course and assessment submission.
Further information will be provided to students closer to enrolment.
EU citizens, non-EU EEA, Swiss citizens and their eligible family members who are in the UK after the 31 December 2020 will need to have immigration permission. This will either need to be under the EU Settlement Scheme or under the immigration rules which will be in place from 1st January 2021.
Whether you are a new or returning student from the EU, as long as you have proof you entered the UK before 31st December 2020 (this could be flight tickets, landing cards, tenancy agreements or student status letter) then you can still apply for the EU Settlement Scheme inside or outside the UK as long as you do so before 30th June 2021.
Even if you have a documented right of permanent residence under EU law, you will still need to apply under the EU Settlement Scheme, or via another immigration route, before the end of the transition period, as the right of permanent residence will no longer be recognised after the transitional period.
Remember the IISA team can assist and advise on all applications, in the UK or Overseas. Please contact the team, either by email, on the Ask an Adviser service, or by phone on +44 (0)1443 482083, for advice and support on your individual circumstances and application.
Any possessions that have been left in the University accommodation in Treforest are being stored safely. Students who have left belongings may now make arrangements to collect them. We have arranged a booking system (to enable social distancing) and time slots are currently available up to 1 August 2020. If you are unable to come in person to collect your items, you can either nominate a family member or friend, or arrange for a company to do this for you. We have emailed full details to everyone about the process but if you have any queries please email email@example.com.
If you have left possessions in privately rented accommodation, then please speak to your landlords directly.
If you are looking to book a room with a private accommodation provider or landlord, we would encourage you to check the terms and conditions carefully. You can find out more information about the various accommodation options available here.
We are working with our two main providers of private accommodation - Unite for our Cardiff Campus and Campus Living Villages for our Newport Campus. Unite have put together a short video to explain to students the steps they are taking to keep people safe, and Campus Living Villages have published information on their website.
The Student Money Advice Team is continuing to offer guidance and support to students through Advice Zone Online, by email, and telephone appointments.
Telephone appointments are available Monday - Friday, 10:00 am - 4:00 pm. Please include your mobile number in the notes section of the online booking form.
The Government has issued advice and support for individuals affected by Covid-19. There is guidance is available on:
The StudentMoney Advice Team may be able to offer further information and assistance.
USW Careers is still here to support you. We have been delivering most of our services online for many years, so everything is already up and running for you to access.
The Careers website is the best place to start with lots of resources and signposting to all of services, such as; Careers Connect - jobs board and events system, MyCareer - career and skills development system, and GradEdge Award - online employability award.
All appointments are running via Skype with details on how to book here. The Ask a Question service is also running as normal.
Campus Advice Zones are delivering all services online only.
The Advice Zone can be contacted via Advice Zone Online and queries will be responded to between the usual opening hours of 8.30am - 4.30pm, Monday to Friday. Remember to check your student email account; you will receive an email there when your query has been answered.
Support is available via 30-minute wellbeing advice telephone and Skype appointments, which can be booked via Advice Zone Online.
The Health Service can be contacted via Advice Zone Online and queries will be responded to between the usual opening hours of 8.30am - 4.30pm, Monday to Friday.
Telephone appointments can be made with the Health Service through Advice Zone Online. Please include your mobile number in the notes section of the online booking form.
The Progression Advice Team is continuing to offer guidance and support to students through Advice Zone Online, by email, telephone and Skype appointments.
Telephone and Skype appointments are available during term time, 9:30am – 3:30pm, Monday, Tuesday, Thursday and Friday. You can book an appointment using Advice Zone Online.
There are several ways to access support from the Disability Advice Service:
Students who are in the process of applying for Disabled Students Allowances (DSAs) and are due to have a DSA Needs Assessment can find contact details for local assessment centres on the DSA Hub website DSA Needs Assessment Centres are equipped to carry out Needs Assessments remotely.
Whilst the libraries are currently physically closed on our campuses, USW Library Services is open online. Students, staff and researchers can access support from USW Library staff and hundreds of thousands of resources remotely.
Over the coming days, an additional 180,000 new e-books will be made available as well as new online content to support students with their studies. Our Library staff are working with the UK academic publishing industry to keep this access available and free to everyone to use.
USW students, staff and researchers can access the USW Library Services online via FINDit or via the library website
We provide a staffed 24/7 virtual chat service to help with any query students have with library services and resources
Virtual appointments can be made with a Faculty Librarian for one-to-one support. Students can indicate which technology they are most comfortable using, either email, Skype, or another online tool
Many Blackboard modules will have a Reading List online which will include links to books, e-books, e-journal articles, digitised chapters, websites and more. Module reading lists are also accessible here.
Many other online guides are available to help you
Please keep any library books you have borrowed until the University is open again. Your books will be automatically renewed, and you will not be liable for any fines.
For any final year and graduating students, we are offering a FREEPOST service to help you return your library books. Please contact us at firstname.lastname@example.org for details.
The University Chaplains are available to offer support to all students and staff. To speak to the chaplaincy during office hours, please ring 01443 654060. To contact them outside of this time, please ring 03455 760101. Your contact details will be taken, and a chaplain will phone you back. You can also speak to a Chaplain via Skype – to request an individual Skype call or join the Chaplaincy Skype group email, please contact email@example.com.
The health and safety of our students and staff is the University’s main concern and we are closely following the advice of the government and the professional body regulators for our courses, where applicable. Course and faculty teams are monitoring the individual placements on a daily basis, and are working closely with students and employers. We know that employers will also be carefully considering this advice and will wherever possible, be looking for their staff to work remotely.
Employers may therefore choose to end or postpone short, curriculum-based placements. These work placements are being managed by individual course leaders, with alternative arrangements being developed to recognise work-based learning credits, should these placements not be possible in the current climate.
These are exceptional circumstances and the University does not want you to be disadvantaged by things which are beyond your control. Your course leaders and course teams are developing alternative arrangements to recognise work-based learning credits, where necessary in discussions with professional bodies, and these will be communicated to students individually based on their individual circumstance.
These are exceptional circumstances and the University does not want you to be disadvantaged by things which are beyond your control. Your course leaders and course teams have developed alternative arrangements to recognise work-based learning credits, where necessary in discussions with professional bodies, and these will be communicated to students individually based on their individual circumstance. Please contact your course leader to find out how this will affect you.
We would encourage you to follow the latest public health advice, around social distancing, and self-isolation. If you are unable to attend your placement, please let your host-organisation/company and your course leader know.
The health and safety of our students and staff is our main concern and we are closely following the advice of government. Employers will also be carefully considering this advice and will wherever possible, be looking for their staff to work remotely. Employers may therefore choose to end or postpone short, curriculum-based placements. These work placements are being managed by individual course leaders, with alternative arrangements being developed to recognise work-based learning credits, should these placements not be possible in the current climate.
During your sandwich placement, you are an employee of your host organisation and you should follow their advice and guidance.
All employers will be paying careful attention of the advice of the relevant government and either requiring their staff to work remotely or ensuring that their workplace is safe.
Following Government advice by nation
As of May 2020, there is now some difference in advice between the UK Government for England and that of the devolved governments in Wales, Scotland and Northern Ireland
So depending on where your placement is based you will need to consider the appropriate advice. Especially around travel to and from your place of work, should this be across borders, or outside of the area where you live.
What to do if you are unwell or experiencing Covid-19 symptoms
We would encourage you to follow the latest public health advice, around social distancing, and self-isolation should you have an underlying health condition or a high temperature and/or persistent cough.
If you are unable to attend your placement, please contact your line manager at your place of employment, and follow your employer’s sickness absence procedures.
Help and support
If you have any queries or concerns which you are unable to resolve by speaking to your employer, please speak to your course leader or USW Careers Work Placement Partner, who will try their best to help you.
To contact the USW Careers Team, please visit: https://careers.southwales.ac.uk
We do not yet know how long the current pandemic will last or how this will affect the recruitment plans of employers, or how their plans may change over the coming weeks.
Employers are still advertising opportunities and using Skype and other tools to interview remotely. The Careers and Employability Service can help you with applications, and to prepare for Skype interviews and other selection activities.
Following the University's decision to move to remote learning, the Students' Union made the difficult decision to close all buildings and venues.
Advice and support can be accessed from SU Officers via email:
You can reach staff members via direct email or contact the Students' Union via email, Facebook, Twitter or Instagram. You can also send them your queries via an online form.
We are aware that there have been some incidents of harassment and abuse towards Chinese people in the UK. The University takes this very seriously and we encourage any students who have concerns to get in touch with Immigration and International Student Advice (IISA) for advice and support.
The University has a Dignity at Study policy and a Student Code of Conduct, which includes information on how we would treat such incidents. Further advice and guidance are available from firstname.lastname@example.org
If you are unable to find a response to a question that you have in the FAQs above, then please email email@example.com.
Updates made to this page
27 July 2020
Updates to advice about accommodation, returning library books
3 July 2020
Results dates information added
29 June 2020
Information about field trips for the next academic year
9 June 2020
Updated information about finger scanning for international students on a Tier 4 visa
Updated information to reflect the plans for the new academic year in September
21 May 2020
Updated to reflect changed advice on the most common symptoms of coronavirus
15 May 2020
14 May 2020
Update guidance for students on sandwich placements
21 April 2020
Updated guidance about exams and assessments, and for students in University-owned accommodation
15 April 2020
Additional information about student loans for current and new students.
6 April 2020
Updated advice for international students on a Tier 4 visa and updated Student Loan Company website link.
1 April 2020
Link added to FAQs for postgraduate research students, and contact details for the Revenue department
30 March 2020
Updated links to government information about student loans, and a Students’ Union feedback form.
26 March 2020
Information about returning library books.
25 March 2020
Updated to reflect the Government’s stay at home guidance, the latest position for students in University-owned accommodation, and new information from the Student Loan Company.
23 March 2020
Updated information from the Student Loan Company, and information about work-placements
20 March 2020
Details added about how to access student support services, as well as information about the Students’ Union and student finance.
19 March 2020
Guidance for students living in University accommodation, and advice about how to continue your learning online, additional information for students studying with us on a Tier 4 visa, assessments and exams, and access to the libraries and support services such as USW Careers and the Disability Advice Service..
17 March 2020
Updated public health advice, links to government information pages, immediate suspension of all face-to-face teaching suspension, start of home working for staff where possible and remote learning to begin from Monday 23 March.
16 March 2020
Update about face-to-face teaching and assessments stopping at the end of this week, with online teaching starting from Monday 23 March, and clarification for students on a Tier 4 visa.
14 March 2020
Updated guidance for international students who wish to return home.
13 March 2020
Updated public health advice about self-isolation and when to contact 111, fingerprint scanning for international students, travel advice, and updated links to government information pages.