How to refer

You can refer yourself or you can ask your GP or other professional organisation to refer you on your behalf. You may either call us, or complete our referral form below. Once completed, a member of the team will respond within 72 hours.

USW Therapy Service offers a range of counselling options depending on your needs. Typically, we provide a block of counselling sessions, consisting of 8 sessions per block.  Our price is £42 per session, Inc. of VAT. 

We routinely carry out an initial assessment prior to accessing counselling.  This helps us to understand your needs and ensure we can provide you with the right service at the right time.  Assessments take approximately 45 minutes at no cost and can be take place via telephone.

 Alternatively, we can offer Cognitive Behavioural Therapy.   10 – 12 sessions per block are provided.   The price is £42 per session. (Inc. of VAT).  


Individual Therapy Sessions

Individual therapy lasts for an hour and appointments take place at the same time each week. Payments will be taken prior to each appointment. If you are unable to attend a therapy session, please let us know before 24 hours before your appointment.

Your information is important to us. To access our Privacy Notice, please read the Privacy Notice (Adults)

 to find out what we do with your information.

USW Therapy counselling service is committed to providing a reliable, confidential and friendly counselling service but we may not get it right every time. In order for the service to develop and to continue to meet its high standards, the following procedures have been devised to deal with complaints. 

 

1. Contact the Counsellor - In the first instance any issues or concerns raised should be discussed with the Counsellor whereby, hopefully, a possible solution will be found informally. If the issue is unable to be resolved informally, use the next route in order of number: 


2. Contact USW Therapy Service Manager - The service manager will deal with any complaints relating to the conduct of Counsellors and Therapists working on behalf of the service. 

Elizabeth Armitti 

USW Therapy  

School of Psychology & Therapeutic Studies 

University of South Wales 

Newport City Campus 

Usk Way 

Newport 

NP20 2BP 

Telephone: 01633 432263 

Email: [email protected]  


3. If your complaint is related to USW Therapy Service Manager and/or you are unhappy with the initial response from the Service Manager and wish to escalate the complaint, you can contact: 


 Shelley Gait Academic Manager of School of Psychology and Therapeutic Studies, Faculty of Life Sciences and Education. 

 Email: [email protected] 

 

The University of South Wales policy on dealing with complaints will be followed should the complaint escalate. The university will provide a written response to complaints within 30 days of the date of complaint. 

 

4. Complaint about the University 

University of South Wales has its own Complaint Procedure Policy. Any complaints that are not related to the Service directly and/or those complaints that need to be escalated will we dealt with by the Head of Administration for the Faculty of Life Sciences and Education. 

 

Mal Scofield Head of Faculty Administration University of South Wales Aneurin Bevan Building Glyntaff Campus CF37 4BD. 

 

5. Complaint about a counsellor 

If you feel that it is the counsellor’s practice and ethical framework that you are not happy about you can contact their professional body’s Fitness to Practice department. The Service Manager will also be available should you choose to share your concerns with her. 

 

Contact either the British Association for Counselling and Psychotherapy (BACP), the Health & Care Professions Council (HCPC) or United Kingdom Council for Psychotherapy (UKCP). All associations rely on members of the public as well as other professionals to bring matters of poor and unethical counselling/therapy practice to their attention. 

 

USW Therapy service itself is an organisational member of the BACP under the University of South Wales. For further information and/or to make a compliant please contact: 

 

BACP: Professional Conduct Department  

Telephone No: 01455-883300 

Email: [email protected] 

 

HCPC: Fitness to Practise  

Telephone No: 0800 328 4218  

Fax No: 020 7582 4874  

Email: [email protected] 

 

UKCP: UK Council for Psychotherapy 

Telephone No: 02070 149955 

Email: [email protected]