Accessibility statement for Advice Zone Online

This accessibility statement applies to our University Student Advice and Support site– branded 'AZO' – Advice Zone Online.

This website is run by the University of South Wales. We want as many people as possible to be able to use this website. Users of AZO should be able to:

  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader.
  • navigate most of the website using speech recognition software
  • zoom in up to 200% using browser tools without text spilling off screen.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is.

There may be some parts of this website that are not fully accessible:

  • Some of the text on our website is not as easy to read as it could be due to poor contrast.
  • Some of our interactive elements such as forms and buttons do not have useful labels or text, making them harder to use.
  • Our page structure is sometimes not as clear as it should be making it harder to make sense of the information based on how it’s structured.

Feedback and contact information

Please contact us if you have an accessibility query including:

  • If you are experiencing issues with accessing information or using the website
  • If you find an accessibility problem not listed on this statement
  • If you have positive feedback on the accessibility considerations made. 
  • When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

The contacts are

Email [email protected]

Contact Us -

Reporting accessibility problems with this website

Working with our supplier, we are committed to making this website accessible, in accordance with Level A and Level AA of the W3C Web Content Accessibility Guidelines (WCAG 2.1)

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact us and we can work with our supplier.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us It may be help respond better to your query if you mention ‘Advice Zone Online’.

Or respond directly to [email protected]

Technical information about this website’s accessibility

The University of South Wales is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to [insert one of the following: ‘the non-compliances’, ‘the exemptions’ or ‘the non-compliances and exemptions’] listed below.

Non-accessible content

We formally test the accessibility of  our website on a regular basis against WCAG 2.1 AA standards.

Some parts of the website may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now. If you find something that does not work that we missed, consider contacting us.

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so.

We have raised these issues with our supplier, and they have assured us they are working on the issues.

Color Contrast

While most text throughout AZO meets minimum colour contrast standards, but there are cases where text does not have enough contrast with the background colour. (WCAG 1.4.3)

Form Element with no Label

Our search form on FAQ pages currently has no label, which may make it difficult for a screen reader to correctly identify the form field. (WCAG 4.1.1)

Incorrect Roles in Page Elements

Some of our page elements on the FAQ pages are missing useful ‘ARIA’ information to help users identify context. When this information is not present, screen readers may not be able to convey the definition of what the element's role is to the users. (WCAG 1.4.1,  WCAG 1.4.2, WCAG 1.3.1)

Disproportionate burden

This section covers issues that we cannot fix right now. We’ve assessed the cost of fixing these issues but believe that doing so would be a disproportionate burden within the meaning of the law.

Not applicable.

Content that is not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now. The law calls these exemptions.This website may link to content on third-party sites. We do not have control over and are not responsible for the accessibility of this content, but we may be able to help if you contact us.

Preparation of this accessibility statement

We automatically tested the following of pages to represent a typical journey through the site.

This statement was prepared on Thursday, 29 October 2020. It was last reviewed on Thursday 29th October

Statement Published at on Thursday 29th October