Student Complaints

The University is committed to providing high-quality education and support to its students. However, we recognise that sometimes you may have concerns about the provision of your course and/or related services.

Concerns must be raised no longer than three months after they first arise. This makes it much easier for us to investigate them thoroughly. We may decide not to progress your complaint if you do not raise it within the three-month period and we do not believe you have offered a good reason for the delay.

Our Regulations and Procedure outline the process we use for dealing with a complaint. 

Regulations and Procedure 2026/27

Forms

You may also find the following guidance documents helpful:

Previous years’ regulations are available on request from the Student Casework Unit. Please email: [email protected].

Student Complaints Regulations

  • At 1.4, a conflict of scope has been corrected in relation to appeals for students at partner institutions.
  • At 2.15, it has been clarified that the University will not accept complaints where conclusions can be reached at an early stage.
  • At 3.5, guidance has been added in respect of submitting sensitive evidence.
  • At 3.8, clarification has been added in respect of flexibility as a reasonable adjustment.
  • At 3.9, further information has been added on reasonable adjustments.
  • At 5.4, signposting to HEFCW has been replaced with signposting to Medr.

 

Student Complaints Procedure

  • At 5.4, signposting to HEFCW has been replaced with signposting to Medr.

The General Data Protection Regulations (GDPR) have now replaced the Data Protection Act. An explanation of how the University will use your data can be found here and in the Communication Plan at the top of this page. Please note that in accordance with GDPR Regulations any third-party supporting evidence will only be accepted if it is accompanied by a completed Third-Party Consent Form (available under Forms).