What is Autopilot or Intune?

Autopilot (also known as Intune) streamlines the setup of your device so it no longer needs to be delivered to IT before reaching your hands.  With new technology delivered by Autopilot/Intune your device is pre-configured and will set itself up right out of the box, reducing wait times and allowing you to be operational in just a few short minutes.

During Setup

We recommend performing these steps at home.

Power up the laptop. The first screen will ask you to connect to your Wifi, click the correct ID, enter your credentials and once connected click next.

 

After a short wait you’ll be prompted to enter your university email address, enter this along with your password, you will be redirected to authenticate via your chosen MFA (multi factor authentication) method.

You will then go to the standard login screen where you should put in your details, again using your email as the username NOT the truncated version of your name you’d use on campus desktop machines.

 

Once in you’ll be greeted with a device setup screen and possibly another two factor authentication prompt.

 

After a short while (depending on your home internet speed) you’ll get the option to register a fingerprint or facial recognition.

You’ll next be prompted to select a six digit pin number.

The laptop will then go back to the desktop and you’ll see popups as additional systems get downloaded and setup. Once Teams opens after a few minutes you’re good to go.

After Setup

For subsequent logins you have two options which you can toggle between using the “Sign-in options” link

First via the key icon – “Email address and password” where you put in your email address and password.

The second via the keypad icon – “Username and PIN” where you put in your email address and the PIN you set up yourself, not your university username.

Your first port of call should be the company portal app, here you can access support options, sync your device and install software.

 

Additional software can be found via UniApps which is installed on your Intune device as standard.

Autopilot Quick Start Guide

Setting up your Autopilot Device

Microsoft Windows Security Updates for Intune Devices

This communication is applicable to staff who have recently received a device which is setup via Microsoft Intune, you can check this by searching for the ‘Company Portal’ icon on your desktop.

As part of the ongoing enhancements to devices setup via Microsoft Intune, you will shortly see more visible notifications about the installation of Microsoft Windows security updates. 

These updates are crucial, they ensure that your device is protected from malicious attacks and the University is compliant.

In order for your device to remain protected, we ask that you restart it as soon as it is convenient for you to do so.  You can restart your device once the update has completed, otherwise a mandatory restart will be required within 2 days.  The below image is a representation of how this notification will inform you. 

 

Frequently Asked Questions

  • The USW-CE Wifi network will cover all USW campuses 
  • When visiting other educational institutions, you will be able to access Eduroam wifi.  
  • When you are off campus on fieldtrips/conferences you will be able to Mobile Hotspot or join other secure networks. 
  • The new Intune device must connect to the Wifi network USW-CE when on campus, not doing so could breach Cyber Essentials policies which would put the £10M health contract at risk. 

  • Microsoft Edge is the only available browser.   
  • You will not be able to log estates requests directly using their website 
  • You will not be able to log onto any standalone desktop PCs within classrooms/IT labs on campus. 
  • Docking Stations – You are no longer required to connect an Ethernet cable to enable the docking station to work.  These cables will be removed by IT Services.   
  • Whilst on-campus please do not connect Ethernet cables to your Intune device. 
  • Printing is available whilst on-campus.  Please use the mobile printing facilities until the cloud printing becomes available in the 2022 Autumn term.  

Microsoft Edge updates periodically throughout the working week so is outside of the automatic Windows update that your university machine will receive.

If you are experiencing issues whilst using Edge, we would recommend checking that you are using the most recent version before logging a call with Service Desk. To do this;

  • click the 3 dots in the top right hand corner of the browser tool-bar
  • scroll down to Settings
  • click About Microsoft Edge

 

  • if you are using an old version of Edge, you will see a message similar to the above, asking you to restart your browser
  • once you have restarted Edge, return to the screen and you should see the following

 

To access the IT Services Service Desk to report a problem (PoB) you need to enter the following: 

  • Username – UNI\username 
  • Password – your USW password 
  • You can do this by selecting ‘More choices’ and selecting the ‘use different account option’