IT Services
IT Support
Find out how you can contact IT for any help or to report a fault.
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About IT Support
IT Support is here to help your interactions with technology run smoothly during your studies. If something IT related in the university isn't working right, or you can't access it, contact us below.
IT Support is provided by face to face, by telephone or online. Wherever possible the aim is to resolve your query as quickly as possible by providing you with supportive information, remoting into your machine to fix a problem or by scheduling a visit.
To first check if there is a known issue with a service, you can visit our IT Status page here - https://status.southwales.ac.uk/
See the 'contact us' section below to get in touch with us either online, in person or via phone.
| Location | Opening Times |
|---|---|
| Online | Available 24 hours a day, 7 days a week via IT Support |
| Face to face and telephone support on all campuses | Monday – Friday 09:00 – 12:30 and 13:30 – 16:30 (12.30 - 13.30: telephone support available for teaching emergencies only, such as urgent classroom and AV issues) |
