IT Services

IT Support

Find out how you can contact IT for any help or to report a fault.

FAQs IT Services
A student sat on a sofa in front of a window with a laptop.

About IT Support

IT Support is here to help your interactions with technology run smoothly during your studies. If something IT related in the university isn't working right, or you can't access it, contact us below.

IT Support is provided by face to face, by telephone or online. Wherever possible the aim is to resolve your query as quickly as possible by providing you with supportive information, remoting into your machine to fix a problem or by scheduling a visit.

To first check if there is a known issue with a service, you can visit our IT Status page here - https://status.southwales.ac.uk/

Location Opening Times
IT Customer Support via telephone and online Monday – Thursday 08:30 – 17:00 (Friday 08:30 – 16:30)
Face to face support in Campus Libraries or GTEM023 in Glyntaff Monday – Thursday 08:30 – 17:00 (Friday 08:30 – 16:30)