Trouble Shooting

As part of our ongoing efforts to standardize access to University websites and services, our systems have been updated to require you to enter your full University email address as your username when logging in.

Depending on your account type, your email address will follow one of the formats below:

For Students:

[email protected]

*NB* For some, legacy systems such as PoB or the enrollment systems, you may instead be encouraged to use your student number on its own, or with the prefix 'Uni\' - e.g. University\12345678

ForStaff:

[email protected]

*NB* For some, old systems such as PoB, you may instead be prompted to use your computer login username on its own, or with the prefix 'Uni\' - e.g. Uni\username

For Partner Colleges (including Police Tutors and Community Football Staff):

[email protected] 

Because you can't always see the password you're typing, it's possible to mistype a long password without realizing it, whether it's because of a stuck key on your keyboard, or the Num Lock on your laptop turning letters into numbers without realizing it.

If you are using the correct username and receive an error message that your credentials are incorrect, you may want to double check that you are entering your password correctly.

For new students/registration:
Make sure you enter your temporary, 16 character password in the correct format
XxYyZz DDMMYYYY

For existing users:
Click on the 'eye' icon to remove the stars and verify the password you enter.

Some users have reported that when trying to sign in to their Microsoft accounts to access their email, OneDrive or Office accounts, the system may automatically sign them in to an account associated with their workplace, organization different or even their own personal accounts.

Alternatively, some users have reported that after changing their password, or when trying to log in for the first time using the new username format (as detailed above) the system can reject their login attempts, even though the correct details are entered enter.

This is because your browser is trying to sign you in using saved information, which is either out of date or from a different account. To check if this affects you, open an InPrivate or Incognito browser window, and try logging in again.

To open an InPrivate/Incognito window with your web browser, open your web browser as usual, and then press the specified combination of keys listed below:

Brave, Chrome, Edge and Safari:
Ctrl+Shift+N(Windows)
Command+Shift+N(MacOS)

Firefox:
Ctrl+Shift+P (Windows)
Command+Shift+P (MacOS)

If you are unable to use InPrivate/Incognito browsing with your device, you can instead use a different web browser to try to resolve login issues.

Alternatively, you may have already tried using InPrivate/Incognito browsing and found it solved a login problem you were having, but want a better long-term solution for keeping your accounts separate.

In either case we would recommend using a different web browser to your usual one to access your University accounts.

For your own personal devices, these browsers can be downloaded using the links below:
Brave - https://brave.com/ 
Chrome - https://www.google.co.uk/chrome/ 
Firefox - https://www.mozilla.org/en-US/firefox/new/

For University-owned equipment where you do not have administrative rights, you can download and install Chrome or Firefox using the UniApps service:

• UniApps - https://uniapps.southwales.ac.uk/

For privately owned and managed devices, you will need to speak to your systems Administrator.

You may have noticed that your MFA text messages have recently changed to include:
MSG and Data rates may apply.

We are currently investigating this change with our service providers, and hope to be able to advise you if and how this may affect you soon.

In the meantime, we apologize for any concern or inconvenience this may cause. If you have any further concerns, please contact us using the link below.