BA (Hons) Hotel and Hospitality Management


Built on the principles of ‘real world learning’, this is the only hotel and hospitality management degree in the UK that is run in conjunction with a five-star hotel, The Celtic Manor Resort. Our ground-breaking collaboration with Celtic Manor aims to produce the next generation of skilled hotel and hospitality managers.

Through a combination of classroom-based learning and practical experience, you’ll gain a detailed understanding of every aspect of the hotel business, as well as exposure to the workings of a five-star venue. You will have the opportunity to develop practical and professional skills from the ground up. You will be given exposure to industry experts from all areas of the hotel and hospitality industry, on-the-job training, interactive workshops and individual coaching sessions.

The practical learning is underpinned by theory, so you will learn about the concepts of hospitality operations and management in the classroom at USW’s Newport City Campus.

Please note that due to the impact of the Covid-19 pandemic and based on student feedback, we have reviewed the course structure and delivery patterns for future years. This course page has been updated to reflect revised arrangements, subject to final confirmation from Celtic Manor.

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2021/22 update: Blended learning approach for USW courses.

[Update excludes online-only courses].

The wellbeing and health and safety of our students and staff is paramount to us. We are committed to delivering all of our courses and services as safely as possible. Due to the pandemic, the methods and activities adopted for the coming year may differ from those previously published and may be subject to further change through the course of your study if such change is necessary due to public health concerns, health and safety guidance or in response to Government Guidelines. USW is committed to providing you with a fantastic student experience and a wealth of support, and you can hear how students have benefitted from this approach here: Learn more about blended learning.

UCAS Code Study Mode
Duration Start Date Campus Campus Code
6S3H Full-time 3 Years September Newport City C
UCAS Code Study Mode
Duration Start Date Campus Campus Code
6S3H Full-time 3 Years September Newport City C

The first year focuses on the fundamentals of hotel business, sustainable food and beverage management, and customer service and quality systems. You will also start to gain practical work experience at the Celtic Manor, right from the first term. The second year will prepare you for managing the overall operations of a hospitality business effectively. As well as spending a significant amount of time gaining further practical experience, your studies will cover rooms division management, revenue management and digital marketing for hotels. During the third year, you will learn about sustainable hotel operations, managing diversity, and international business. You will also continue gaining practical work experience at the Celtic Manor, with a focus on managerial level operations. 

Please note that work-based learning modules include some evening and weekend shifts, in order to experience the full range of hospitality contexts.

Year One: Hotel and Hospitality Management Degree

In Year One you will study the following specified modules, alongside undertaking experience hours at the Celtic Manor (which will focus on operational aspects):

• Hospitality work based learning
• Critical reflections on work based learning
• Project based learning
• Hospitality in context
• Sustainable food and beverage management
• Customer service and quality systems

Year Two: Hotel and Hospitality Management Degree
In the second year, you will continue undertaking experience hours at The Celtic Manor, which will focus on supervisory aspects. Modules studied will include:

• Sector work based learning – practice & reflection
• Professional practice
• Digital marketing for hotels
• Rooms division management
• Strategies for revenue management

Year Three: Hotel and Hospitality Management Degree
Year Three experience hours at Celtic Manor will focus on managerial aspects. Modules studied will include:

• Professional practice with specialisation
• Critical reflections on learning in the workplace
• International culture and communications
• International business
• Sustainable hotel operations

As noted above, the hotel and hospitality management degree course includes a significant number of work-based learning modules, meaning students may be required to work evenings and weekends, as well as potentially staying away from home. This may impact on students with disabilities and/or family commitments. Please contact course leader Guarav Chawla to discuss further.

Given that work based learning is an integral part of the course, students will be required to demonstrate competencies in a range of professional and operational areas that are required at a five star resort. The necessity to pass these core competencies, in addition to the academic requirements of the course, is formalised as a core element of assessment for each level of study.

You will be given in-house training by the Celtic Manor Resort, reinforcing the standards and professional expectations of operating within a five star resort. This, alongside a process of continuous monitoring, evaluation and feedback on progress, will provide you with support in meeting these standards.  It is on these professional and operational standards that students are assessed for their suitability to continue their work based learning at Celtic Manor Resort.


Your studies will be underpinned by the latest research undertaken by the South Wales Business School Research Group. This means you will be taught by academics who are at the forefront of their specialist field.



Assessment methods replicate activities required in the workplace. You will also be assessed using a variety of methods, including essays, group work, presentations and online applications. There is only one exam throughout the course, in the third year.


Gaurav Chawla, course leader
Mary Hedderman
Jackie Harris
Hazel Mawdsley
Gabor Horvath

We regularly revalidate courses for quality assurance and enhancement

At USW, we regularly review our courses in response to changing patterns of employment and skills demand to ensure we offer learning designed to reflect today’s student needs and tomorrow’s employer demands.

If during a review process course content is significantly changed, we’ll write to inform you and talk you through the changes for the coming year. But whatever the outcome, we aim to equip our students with the skillset and the mindset to succeed whatever tomorrow may bring. Your future, future-proofed.

The entry criteria below shows the qualification range within which the University will make offers. Most offers we make are at the top of the range, but we take all aspects of an application into consideration and applicants receive a personalised offer. Combinations of qualifications are acceptable and other qualifications not listed here, together with relevant service sector work experience, may also be acceptable.

Typical A-Level Offer

BCC - CDD (this is equivalent to 104-80 UCAS tariff points).

Typical Welsh BACC Offer

Pass the Advanced Welsh Baccalaureate Diploma with Grade C/D in the Skills Challenge Certificate and BC - CD at A Level (this is equivalent to 104-80 UCAS tariff points).

Typical BTEC Offer

BTEC Extended Diploma Distinction Merit Merit - Merit Merit Pass (this is equivalent to 112-80 UCAS tariff points).

Typical IB Offer

Pass the International Baccalaureate Diploma with a minimum score of 29 overall including 5 or above in English at standard level

Typical Access to HE Offer

Pass the Access to HE Diploma and obtain a minimum of 80 UCAS tariff points.

Additional Requirements

GCSEs: The University normally requires a minimum 5 GCSEs including Mathematics/Numeracy and English at Grade C or Grade 4 or above, or their equivalent, but consideration is given to individual circumstances. 

International Entry Requirements

We also welcome international applications with equivalent qualifications. Please visit the country specific pages on our “international website”:international website for exact details.

English Requirements

In general, international applicants will need to have achieved an overall IELTS grade of 6.0 with a minimum score of 5.5 in each component.

However, if you have previously studied through the medium of English IELTS might not be required, but please visit the country specific page on our international website for exact details. If your country is not featured please contact us.

Full-time fees are per year. Part-time fees are per 20 credits. Once enrolled, the fee will remain at the same rate throughout the duration of your study on this course.

August 2021 - July 2022 Fees

  • Full-time UK:  £9000

  • Full-time International:  £13500 

August 2022 - July 2023 Fees

  • Full-time UK: TBC

  • Full-time International: TBC

Additional Costs

Students have access to a wide range of resources including textbooks, publications, and computers in the University’s library and via online resources. In most cases they are more than sufficient to complete a course of study. Where there are additional costs, either obligatory or optional, these are detailed below. Of course students may choose to purchase their own additional personal resources/tools over and above those listed to support their studies at their own expense. All stationery and printing costs are at a student’s own expense.

* Obligatory

Item Cost
Travel costs *
Students will be required to fund their own travel costs to and from their place of work, usually the Celtic Manor Resort.

UK and EU students

Apply via UCAS if you are a UK/EU residing applicant, applying for year one of a full-time undergraduate degree, Foundation Year, Foundation Degree or HND and you have not applied through UCAS before. If you are applying to study part-time, to top up your Foundation Degree or HND, or to transfer to USW from another institution, please apply directly

International students

Apply directly to the University if you live outside the UK/EU. 

Admissions statement

Graduates can expect to enter employment or graduate training schemes within the industry. The hospitality and hotel sector operates all over the world, so you can go as far as your ambition and your talents will take you.

You’ll also graduate with key skills that employers in any sector will value, such as communication, reporting and presentations, as well as a significant amount of work experience on your CV.

Our Careers and Employability Service

As a USW student, you will have access to advice from the Careers and Employability Service throughout your studies and after you graduate.

This includes: one-to-one appointments from faculty based Career Advisers, in person, over the phone or even on Skype and through email via the "Ask a Question" service. We also have extensive online resources for help with considering your career options and presenting yourself well to employers. Resources include psychometric tests, career assessments, a CV builder, interview simulator and application help. Our employer database has over 2,000 registered employers targeting USW students, you can receive weekly email alerts for jobs.

Our Careers service has dedicated teams: A central work experience team to help you find relevant placements; an employability development team which includes an employability programme called Grad Edge; and an Enterprise team focused on new business ideas and entrepreneurship.