A guide to our AI assistant
Our AI website assistant, Dewi, can help you find general information about our courses, services and support available at the University.
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Please read the following information to understand the scope, limitations, and conditions of use.
This guide explains how Dewi works, what it can help with and when you should check information with a member of University staff. Dewi is currently in beta, which means we are still testing and improving the service.
We welcome any feedback you may have about our website and our AI website assistant.
What our AI website assistant can help with
You can ask Dewi general questions about the University, including:
- courses and study options
- applying to the University
- student life
- University services and support
- finding information on our website
- contacting the right team
Dewi is designed to make it quicker and easier to find information. It does not replace advice from University staff.
How does our AI website assistant work
Dewi uses artificial intelligence (AI) to understand your question and provide a response. It can answer general questions and direct you to relevant University webpages and services.
For the best results:
- ensure questions asked are clear with context
- include the main subject you need help with
- reword your question if the first answer is not helpful
- use the links Dewi provides to check the full information
Limitations of responses
AI assistants do not understand information in the same way as people. Dewi can misunderstand a question or provide information that is not always relevant to your individual circumstances.
This does not mean every answer is wrong. However, you should not rely on Dewi alone when making an important decision.
User Responsibility
You are responsible for verifying all information provided by Dewi. Please refer to University of South Wales web pages, policies, or staff for guidance. Dewi should not be used as the sole basis for decisions that may affect your studies, visa status, finances, wellbeing, or personal circumstances.
- You are fully responsible for how you use and interpret the output generated by Dewi.
- It is your responsibility to ensure that any use of AI generated information complies with all applicable laws, regulations, and ethical standards.
- Dewi must not be used in any manner that may cause harm, misrepresentation, or misuse of University of South Wales information or services.
Disclaimer of Liability
The University of South Wales cannot accept responsibility or liability for:
- Any inaccuracies, omissions, or errors in the information produced by Dewi.
- Any actions, decisions, consequences, or damages arising from your reliance on Dewi.
- Any loss, harm, or disruption arising from technical issues to the service.
Use of this service is entirely at your own discretion.
Privacy and Data Protection
Conversations with Dewi are logged and analysed anonymously to understand sentiment and improve its performance. We do not actively collect personal data. Please do not share any personal, sensitive or confidential information with Dewi.
Any data processed through the system will be handled in accordance with the University’s Data Protection Policy. Please see: www.southwales.ac.uk/privacy-notices
Need more help?
Dewi can help you find general information, but our staff are here when you need personal or confirmed guidance. Visit www.southwales.ac.uk/contact to contact the University.