iOS Instructions and Installation

Setting up your iOS Device

Please note - Company Portal is only available for staff and not currently available for students. Furthermore, only one Company Portal profile can exist per device. This means that, for example, if you already have a profile for the Open University or a different institution on your device, that profile will need to be removed before setting up your USW profile.

For a full video on how to set up your iOS device, please see below. Or alternatively, there are written instructions and images further down this page.

When Intune is enabled you will first see a screen requesting that you secure the device.

Click continue and follow the onscreen instructions, you will be guided to install the Company Portal and install a profile within the settings menu. 

All instructions will be present on screen, we recommend you follow them as written. You will also be presented with a screen informing you of what IT can and can't see.  We recommend you pay close attention to this page before completing setup.

Once setup the rest can be left to us, while still remaining vigilant to potential attack you can rest easy knowing that IT are now assisting in securing corporate data on your device.

Frequently Asked Questions

IOS: software version 15+
Android: software version 10+

This information is provided as per the date the communication was written. Information on the minimum requirements will be updated on the IT Services website.

Most BYOD will automatically receive software updates as and when the vendor releases them. However, if your mobile device is no longer supported by the vendor to receive these latest software releases then Cyber Essentials deems this device ‘non-compliant’ and unfortunately you WILL NOT be able to use that device to access work-related information. This means you will no longer be able to access Outlook for emails, Microsoft Teams, HR ESS or any work-related information from your mobile device.

Yes, Huawei, Honor and Oppo phones are not supported

Android: Company Portal - 227KB, Windows Defender – 64MB
IOS: Company Portal - 55.8MB, Windows Defender - 49.8M

Android Devices

No, for Android devices the Company Portal is effectively managing the USW Apps. These managed Apps are types of software that separate company data and personal data on the device and would enable IT Services to limit monitoring and remote wiping to company data only.

Android: IT Services can see

  • Model, Serial Number, and Device ID, Phone Number, Carrier, Operating system, Build Number, Kernel Version, Baseband Version, MAC Address, Language.

IOS Devices

For IOS devices IT Services can reset lost or stolen device back to factory settings which will reset the entire device.

  • IT Services cannot view browsing history on device • See your personal emails, documents, contacts, or calendar
  • Access your passwords
  • View, edit or delete your photos
  • See the location of a personal device

IOS: IT Service can see

  • View Model, Serial Number, OS, identify your device name.
  • View data collected by corporate apps/networks.

For most staff personal devices are a convenience item. If you are provided with a work device then you can continue to use this as normal. If you are not, then you can use shared devices on any of our campuses. These are located within public areas such as libraries or can be available within your department.

Access to USW online systems and resources will now be restricted to a managed and supported internet browser. To assist with this we will deploy Edge to each enrolled personal device. All USW online systems should be accessed from this browser. Personal browsing should be done from your standard browser.

IT Account Access
IT Policies and Regulations
IT Support
Facilities and Software