Professional Development

INTENSIVE LEARNING ACADEMY

We developed the Intensive Learning Academy for Digital Transformation (ILA), in partnership with Health Boards and with partial funding available for public service organisations in Wales, to support current and future leaders and managers to understand and utilise digital technology to deliver more effective and efficient services.

Professional Development Enquire Now
A white robot with a screen on its chest that is showing an image of the Welsh flag.

Today, the ILA is internationally renowned for its flexible and bespoke accredited and non-accredited courses, CPD, research and consultancy options which have been custom-built to upskill you and your staff.


At its core, the ILA emphasises that digital transformation is about people.

We help leaders tackle post-Covid challenges by driving innovation, adopting new technologies, and embracing a digital-first approach to build future-ready organisations. Whether you’re an executive, manager, or change agent, the ILA provides the skills and knowledge to deliver transformational change and meet your stakeholders’ needs.

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We help digital-first leaders drive transformation

Claire power

Streamlining NHS recruitment

Claire Power, a senior administrator within the NHS worked with USW Professional Services to reduce her inefficiencies in her departments recruitment process. 

tim smith

Empowering Health & Wellbeing

Tim Smith, Powys Living Well Service, was tasked with delivering a public-facing digital training platform aimed at boosting awareness of how to identify, prevent or manage various health conditions. 

ALI BAIG 2

Leveraging Generative AI

Ali Baig, Senior Delivery Manager, Welsh Government, began his MSc in Leading Digital Transformation at USW with a clear goal to advance his career and enhance his digital leadership skills. 

Our ILA Programme

You will gain skills and knowledge in multidisciplinary topics such as Leadership and Management, Coaching and Mentoring, Project and Programme Management and Digital and Data subjects in the rapidly evolving field of digital transformation.

You will work on real life projects that can be immediately used in the workplace; skills that will have an immediate and profound impact on communities by improving services and outcomes.

You will foster personal growth, boost your confidence and think more critically and creatively developing your problem solving skills along the way.

You will be involved with digital communities throughout Wales and the UK, expanding your network with peers and experts to unlock new opportunities

You will stay up-to-date with an ever-evolving digital landscape.

We offer 1-hour sessions, 1-2 day courses, accredited programmes, and MSc-level options—purposely tailored to fit into the day-to-day lives of busy professionals.

More information about professional development opportunities.

Our programmes are available in various formats to suit your needs, with most delivered online in a virtual classroom by our experienced facilitators—saving you time, travel costs, and helping the environment.

Please check if funding is available when applying or purchasing a course.

Over the last 14 years, USW has been a delivery partner, not just a commercial provider. The team has delivered a highly professional, flexible service that has made a significant impact on our staff.

Rhys Brown,

Development Manager, Powys Teaching Health Board

USW has been fundamental in the success of the NHS Wales General Management Graduate Programme, delivering a course written specifically for the programme by lecturers with considerable experience teaching public services students at Masters level.

Claire Monks,

NHS Wales Graduate Programme Lead