Future Students aim to deliver exceptional marketing, school and college programmes, outreach, and admissions to drive student recruitment across the University.

The HR department provides a dedicated HR function for the University, and service level agreements for the Royal Welsh College of Music and Drama and The College Merthyr Tydfil.

Comprising USW Careers and Employability Services, Library Services, and Student Development and Study Skills, Learning Services works collaboratively to fully realise an open, inclusive, and high-quality student, graduate and staff learning support offer and experience. 

IT Services supports many day-to-day functions that colleagues and students need to work and learn, including email and WiFi access, computer equipment and software, IT support and more.

The team supports USW’s planning activities, oversees performance of our Critical Success Factors, League Table Performance, NSS and the USW 2030 Transformation Programme. They are also home to Reaching Wider, which delivers the South East Wales Reaching Wider programme as its lead institution working in partnership with Cardiff University and Cardiff Metropolitan University 

RISe supports academic colleagues and postgraduate students, focusing on research impact; funding and grants; research ethics and integrity; researcher development and culture; and USW’s submission to the Research Excellence Framework (REF).

Student Services, comprises of the Advice Zone, Digital Support Team, Disability Team, Mental Health Advice Team, Counselling Team, Progression Advice Team, Student Money Advice Team, and USW Health Team, and supports students throughout their USW journey.

The USO provides support for the governance and management of USW, as well as co-ordinating its Welsh-medium provision, implementing and monitoring the Welsh Language Standards.